Shipping Policy
Contact Us: For any questions or concerns, reach out at support@embracethechaos.us
Shipping & Processing Policy
⚠️ Delivery Notice: All shipping timeframes are estimates and are subject to external factors outside our control, including carrier delays, weather conditions, and peak-season backlogs.
Processing Times
Please allow 2–7 business days for your order to be processed and dispatched. Processing time is separate from shipping time and begins after your order is placed and payment is confirmed.
Estimated Shipping Times (After Dispatch)
| Shipping Method | Estimated Delivery |
|---|---|
| Economy | 4-8 business days |
| Standard | 2-5 business days |
Shipping times above apply to domestic US orders. Delivery to other countries may take longer depending on customs and local carriers.
Order Tracking
Once your order has been produced and handed to the carrier, you will receive a tracking number via email. Please allow 24-48 hours for the tracking information to update in the carrier's system.
Important Notes
- Multiple Shipments: If you order multiple items, they may arrive in separate packages.
- Address Accuracy: Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer.
- Customs & Duties (International Orders): International customers are responsible for any customs fees, import duties, or taxes charged by their country. These charges are outside our control and are not included in your order total.
- Carrier Delays: Once an order is handed to the carrier, delivery timelines are outside our control. We are not liable for delays caused by the carrier, weather, or other external circumstances.
Issues with Your Delivery?
If your order is missing, late, or arrives damaged, please contact us within 30 days of the estimated delivery date:
- 📧 Email: support@embracethechaos.us
Please include your order number and, if applicable, photo evidence of any damage so we can resolve your issue as quickly as possible.
Returns & Refunds
Because every item is printed on demand specifically for your order, our return policy is outlined below. Please read carefully before placing your order.
- Damaged or Defective Items: If your item arrives damaged, defective, or with a printing error, contact us within 30 days of delivery with a clear photo of the issue. We will provide a free replacement or full refund at no cost to you.
- Wrong Item Received: If you receive an item different from what you ordered, contact us within 30 days of delivery. We will ship the correct item at no additional cost and cover return shipping if applicable.
- Size or Fit Issues: Returns for sizing issues are accepted within 14 days of delivery, provided the item is unworn, unwashed, and in original condition. Customers are responsible for return shipping costs. Refunds for size-related returns are issued as store credit.
- Non-Returnable Circumstances: Because items are made to order, we cannot accept returns or exchanges for change of mind, personalized orders, or ordering errors (such as selecting the wrong design or color). Please review your order carefully before submitting.
- Return Process: All returns must be authorized before shipping back. To initiate a return, please use our return portal: Request Return. Unauthorized returns sent without prior approval cannot be processed or refunded.
- Refund Timing: Approved refunds are processed within 5-10 business days after we receive and inspect the returned item. Refunds are issued to the original payment method unless otherwise specified.
Order Cancellations
Orders can be cancelled within 2 hours of being placed, provided fulfillment has not yet started. Once an order enters fulfillment or has shipped, it can no longer be cancelled or modified. Please email us immediately at support@embracethechaos.us if you need to cancel.